We always have someone on hand to answer your questions. We believe in the timeliness of customer service, and will do everything possible to satisfy our customers. If you have any problems, comments, or suggestions, please contact us.
For questions regarding order status and other after-sales support, log in to My Orders and click on the order you need help with. From the detailed order page, you can easily review order details, track order progress, and request help by submitting a Customer Service ticket. We normally respond to all tickets within 1 working day.
If you need information before you buy, you can start a Live Chat with our online sales representatives. If Live Chat is not available, you will be directed to an online form to submit an inquiry. Once you submit an inquiry, you can track progress and submit updates in My Inquiries.
Q: I was notified that my order is awaiting payment but I paid for it successfully.
A: If you paid CAD,EUR, GBP,.. Order status is awaiting payment.ONLY pay US dollar,the order status will be waiting shipping after paid.
Don’t worry this Order status after you paid. We will send an email to you in 12 hours.Notification of payment received and when ship your parcel.So please check your payment's email address whether it's valid,whether can receive email from "firstname.lastname@example.org"
** We often meet customers reject our emails from “email@example.com”
Important: Please supply valid email address.so that we could tell you “ Payment received,When ship this order, tracking number for parcel,instruction manual…”
Thank you very much.